Terms of use

1. Who we are and when these terms apply

The vistomotors.al platform is operated by:

By creating an account or using the platform, you accept these Terms of Use. If you don't agree with them, don't use the platform.

2. Description of the service

Visto is an online car marketplace in Albania where users and businesses (dealers) can:

• Post and browse car-for-sale listings — basic posting is free
• Rent out or rent cars, where this feature is available (section 5)
• Vote for and save favourite cars and searches, and receive alerts
• Show off their personal collections
• Talk directly to sellers and buyers through messages

For sales, Visto is a technical intermediary: the sale happens directly between buyer and seller, outside the platform. Visto is not a party to any car sale contract.

For rentals, the rental contract is made between the renter and the owner; Visto provides the platform, is not the owner or lessor of the cars and is not a party to the rental contract.

Information tools, such as the VIN check or prices shown in another currency, rely on public or third-party data and may be incomplete or out of date. They do not replace an inspection of the car and the official documents.

3. Accounts

To open an account and to enter into sale or rental contracts you must have full legal capacity under the applicable law. The information you give (name, email, anything else) must be true and kept up to date.

You are responsible for the security of your account and all activity under it. The account is personal and can't be transferred. If you suspect unauthorised use, tell us straight away at info@vistomotors.al.

Owners must pass the platform's verification before they publish cars for rent; for this we may ask for identity and business documents.

You can close your account at any time from your profile; what happens to your data is explained in the Privacy Policy. Before closing, complete or cancel any open bookings: closing doesn't remove obligations that already exist, such as a confirmed booking or unpaid fees.

4. Listings and content

All listings must be accurate, lawful and not misleading. You remain solely responsible for the accuracy of the information you post (price, mileage, condition, vehicle history, etc.).

By uploading photos or text, you grant us a non-exclusive licence to display them on the platform and on our channels (e.g. previews on social networks) for as long as the listing is public. You remain the owner of your content. Don't upload content you don't have the rights to, or other people's personal data without the right to do so.

If you are a dealer (a professional seller), you must declare it with a business account — hiding that you sell professionally is a prohibited commercial practice.

5. Car rentals

This section applies when you rent a car, or rent one out, through Visto.

Visto's role and the listing's terms

• The price, deposit, mileage allowance, minimum driver age and experience, countries the car may enter, insurance (including Green Card where indicated) and cancellation policy are set by the owner and shown on the listing
• The terms shown when you book are recorded with the booking and apply to it, even if the listing changes later

How a booking works

• The renter sends a request; the owner accepts or declines it within the time shown. Requests that get no answer expire and the renter is notified
• Phone, email and the exact pickup address are shown only once the booking is confirmed. Until then, phone numbers and emails in messages are masked — don't try to get around this
• At pickup and return the owner records the car's condition with photos, mileage and fuel level; both parties can see the record
• Uploaded photos and documents are kept only for the periods explained in the Privacy Policy

Prices, fees and payment

• The renter sees the final price, with Visto's service fee included, before sending the request
• The rental (and the deposit, if any) is paid directly between renter and owner at pickup. At the date of these terms Visto doesn't take online card payments; if we introduce online payment or paid features, we will publish specific terms before they apply
• The owner owes Visto a commission on rentals and service fees, at the percentages shown in their dashboard and recorded with each booking. Fees are collected in a monthly statement and paid by bank transfer by the due date shown; if they remain unpaid beyond the additional period shown, the owner's listings may be paused until they are settled
• The owner issues the fiscal invoice for the rental; Visto issues its own invoice for the commission

Cancellations and no-shows

• Every rental listing has a cancellation policy (flexible, moderate or strict), shown with its details; the one shown when you book applies
• If the owner or Visto cancels a confirmed booking, the renter is not charged a cancellation fee
• If the renter doesn't turn up after the grace period, the owner can mark a no-show. This records the cancellation policy's fee and counts on the renter's record; Visto doesn't collect that fee itself. Repeated no-shows can lead to a staff review
• If the owner doesn't turn up, the renter can report it; this opens a dispute and counts against the owner's reliability

Renters' obligations

• Hold a valid driving licence, meet the minimum age and experience shown on the listing, and show the required documents when asked
• Use the car under the listing's conditions (mileage, permitted countries, return time) and the law
• Answer for damage caused to the car during the rental, as provided by law and the agreement with the owner

Owners' obligations

• Have the right to rent the car out and keep it registered, insured and lawfully roadworthy, as the law requires
• Reply within the time limit, honour a confirmed booking, and record pickup and return
• Give accurate information in the listing and during verification (including the NIPT where required)
• Issue the invoices and pay the taxes that are due from you

Damage, disputes and reviews

• Damage claims can be opened within the period shown after return, with a description and photos
• Visto mediates disputes through its own system, but doesn't rule automatically and doesn't charge any amount itself. Each party keeps the right to go to court or to other authorities
• Reviews are accepted only from completed bookings made through the platform and must be honest

6. Moderation, reports and complaints

Any user can report a listing or business profile that breaks these terms or the law — the "Report" button is on every listing. Reports are reviewed by our moderation team.

• If one of your listings is rejected or removed, you are notified on the platform with the reason for the decision
• If you think the decision is wrong, you can contest it by writing to info@vistomotors.al — we review it and reply
• Serious or repeated violations can lead to the account being suspended or closed

7. Prohibited conduct

The following is strictly prohibited:

• Posting false or misleading information (including tampering with the mileage or vehicle history)
• Harassing or abusing other users
• Attempting unauthorised access to systems or bypassing security measures
• Infringing copyright or intellectual property
• Automated collection of user data (scraping)
• Using the platform for illegal activities
• Creating fake accounts, using another person's documents, or posting fake or purchased reviews
• Getting around contact masking or the booking process to avoid the platform's rules

8. Intellectual property and third-party services

The Visto name, logo, software and design belong to Visto or its licensors; no right is granted to you other than using the service under these terms. Users' content remains theirs (section 4).

The platform may use or link to third-party services (e.g. Google sign-in, WhatsApp, public VIN data, exchange rates). They are governed by their own terms and Visto doesn't control them.

9. Availability, suspension and closure

We try to keep the platform running, but we don't guarantee uninterrupted availability. We may change, update or discontinue a feature for valid reasons (maintenance, security, law).

We may suspend or close an account or remove content when these terms or the law are broken, following the procedure in section 6, or when the law requires it. Where possible and safe, we tell you the reason.

10. Liability

Visto acts as an intermediary platform and doesn't guarantee the accuracy of listings posted by users, the condition, legality or availability of cars, or users' conduct. The sale or rental is the responsibility of the parties. Our checking of owners' documents is not a guarantee about the car or the owner. We always recommend a physical inspection, checking the documents and reading the listing's terms before any purchase or rental.

Nothing in these terms limits our liability for damage caused intentionally or by gross negligence, nor the rights you have under applicable consumer protection law.

To the extent the law allows, Visto is not liable for damage arising from contracts between users or from their content.

11. Changes to the terms

We may change these terms for valid reasons (legal changes, new features, security). For material changes we notify you by email or on the platform at least 15 days before they take effect. If you don't agree with the new terms, you can close your account before they take effect; continuing to use the platform after that date counts as acceptance.

12. Governing law and disputes

These terms are governed by Albanian law. For consumers, this choice doesn't affect the protection given by the mandatory rules of the country where they live. For any dispute, we first try to reach an amicable solution — write to us at info@vistomotors.al. Consumers can also turn to the authorities responsible for consumer protection.

13. Contact

For any question about these terms, contact us at info@vistomotors.al. We reply within 1–2 working days. For personal-data matters see the Privacy Policy.